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In our business, we make every effort to provide our users with the best possible service and a pleasant user experience. Your opinion is very important to us, and we take your every complaint, advice or suggestion very seriously.

Here, you can download: Complaint template (PDF, 578KB). 

And here, you can download: Notice on how to submit a user's complaint, the VIP System's handling of a complaint and the possibility of submitting a complaint to the National Bank of Serbia (PDF, 349KB)